Customer Service

Why do our customers stay with us, year after year? From blue chip companies familiar to every household to the smallest independent business, we are dedicated to providing the best possible service.

Our promise is simple – we deliver!

Our good name is everything to us and we work diligently to protect it. Whatever the cost to us, if we promise to deliver we will – safely, securely and right on time. Our customers can’t afford delays – even minutes can cost – so from our back up teams to our drivers, everyone is focused on meeting your deadlines.

Our survey teams are always up for a challenge, indeed they thrive on it! That includes everything from walk through surveys with complex entry requirements to non-entry mainline crawler or float CCTV surveys.

We don’t make exaggerated claims for our services. Instead, we say what we do and do what we say. That way our customers get a consistently high quality of service providing real value for money.

With clear lines of communication, honed over decades, we can respond quickly and appropriately to each customer request. Just take our survey reports. If needed urgently, they can be emailed from the rig immediately, saving you precious time.

From the first contact with our friendly staff, we integrate ourselves into your team. We build our relationship with you, work out the service you need and deliver in partnership with you. We even design our own software to integrate with your computer network so you can easily access your orders and records.

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We only work with the best too. For instance, we have formed lasting relationships with our key suppliers so we can guarantee a secure service for all our customers.

Do we keep our promises?

Our track record says it all. Customers come to us because of our name and they stay with us because of our service. From blue chip companies familiar to every household to the smallest independent business, we are dedicated to providing the best possible service.

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